Privacy Policy

At BetOnRed Casino, we take your trust seriously. Protecting your personal information is a top priority, and we are committed to handling it securely, responsibly, and transparently. This Privacy Policy explains how we collect, process, and safeguard your data, giving you clear insight into how your information is used while you enjoy our services. We encourage you to read this policy carefully to make informed decisions about your gaming experience with us.

Data Processing

This Privacy Policy reflects our compliance with applicable gambling and data protection regulations, including the lawful processing of players’ personal information. Such processing is necessary for delivering access to our games and related services.

BetOnRed Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao, together with its subsidiary Friolion Limited, based in Cyprus. Dama N.V. is fully licensed and regulated by Antillephone N.V.

By using BetOnRed Casino, you confirm your agreement to this Privacy Policy. As updates may be introduced over time, we recommend reviewing this page periodically. Continued use of our services will be considered as acceptance of any modifications.

Collection of Information

When you interact with BetOnRed Casino, we may collect the following types of data:

  • Registration and Communication Data – Details provided during account creation or subsequent correspondence, such as your name, email address, phone number, and verification documents.
  • Interaction Records – Logs of communications made through email, live chat, or other support channels.
  • Transaction and Usage Data – Records of deposits, withdrawals, bets, and overall activity on our platform.
  • Compliance Documentation – Proof of identity, address, and other documents required to meet regulatory and anti-money laundering obligations.

Usage of Information

The information we gather is used strictly for operational and regulatory purposes, including:

  • Processing deposits, withdrawals, and bets.
  • Providing the services and customer support you request.
  • Conducting identity checks and fulfilling legal obligations.
  • Sending promotional materials (with your explicit consent).
  • Complying with anti-money laundering and fraud prevention laws.
  • Monitoring platform activity to detect and prevent suspicious behavior.
  • Analyzing performance data to improve the quality of our services.

Marketing Communications

With your permission, BetOnRed Casino may contact you with promotional offers and updates about our products and services. You can opt out of these communications at any time through your account settings or by reaching out to our support team.

Disclosure of Information

We do not sell or rent your personal data. However, your information may be shared under strict confidentiality in the following situations:

  • Within Our Group – To ensure smooth delivery of services.
  • With Trusted Partners – To meet licensing, security, and compliance obligations.
  • With Third-Party Providers – For services such as payment processing, fraud checks, and data verification.

All disclosures are carried out under legal and contractual safeguards to protect your privacy.

Data Security and Retention

BetOnRed Casino applies industry-standard security practices to ensure your personal data remains protected. Data is stored in secure systems and accessed only by authorized personnel.

We are required by law to retain certain information for a minimum of five years after account closure, in line with anti-money laundering regulations. After this period, your information will be securely deleted.

Cookies and Tracking

BetOnRed Casino uses cookies and related technologies to enhance your browsing and gaming experience. These tools help us improve site functionality, analyze usage, and tailor promotions. You may control cookies through your browser settings, but please note that disabling them may limit functionality.

Your Rights and Contact Information

As a player, you have the right to:

  • Access your personal data.
  • Request corrections or updates to your information.
  • Request deletion of your personal data (subject to regulatory requirements).
  • Object to the use of your data for marketing purposes.

If you have any concerns, requests, or questions, you can contact our Data Protection Officer (DPO) by email. Additionally, under GDPR, you have the right to lodge a complaint with a data protection authority in your jurisdiction.